Refund policy

We have a non refundable policy. All Sales are final.


You can always contact us for any items damaged or nor received  at sweetmagnoliawax@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns or refunds on gift cards.

Refunds for damaged items only
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Candle Warmer Manufacture Defect Warranty Details:

All our warmers have a 1 year manufacturer warranty against any manufacturer defects. All claims will go directly through the manufacture ( Candle Warmers ETC https://www.candlewarmers.com/) . Once you receive your warmer please register with the card that is inside the box. Sweet Magnolia Wax & Co. LLC is not responsible for any fire or damages that may occur from warmers that you have purchased through us.